Terms of Service

1. Accounts and access

Provide accurate account information, keep your sign-in credentials secure and use only accounts you are authorized to access. You are responsible for activity you authorize through your account. Contact us if you believe your account has been compromised.

Full campaign access requires an eligible membership or owner-assigned access. A connected mailbox is additionally required for email delivery; membership alone does not authorize sending from another person’s address.

2. Your content and permissions

Submit only product information, contact lists, message content and other material you have permission to use. You authorize the processing and transmission of that material as needed to provide the functions you request, including campaign preparation, sending and reporting.

You are responsible for the accuracy of your content and for having an appropriate lawful basis to collect, upload and use information about recipients.

3. Responsible outreach

• Follow applicable email, telemarketing, privacy and consumer-protection laws, including required consent, recording disclosures and opt-out obligations.
• Respect recipient refusals, unsubscribe requests and applicable do-not-contact restrictions.
• Do not send spam, impersonate others, make deceptive claims, harass recipients or use the service for unlawful activity.
• Do not bypass campaign safeguards, access another customer’s workspace or use mailbox credentials without authorization.

The service’s tools and safeguards do not replace your responsibility to comply with applicable rules.

4. AI output and campaign approval

Review AI-generated briefs, scripts, messages, facts and campaign settings before using them. AI output may be inaccurate or incomplete and is not legal or other professional advice.

You are responsible for deciding whether to approve a campaign, which recipients to contact and what limits to apply. A simulation does not deliver outreach. Check your campaign mode and settings before beginning live activity.

5. Connected services

Gmail, Outlook, calling and other connected services are subject to their own terms, permission requirements and usage restrictions. Connect only mailboxes you own or are authorized to use. Provider approval, a supported mailbox and an active connection may be required.

You may disconnect a mailbox in Settings → Email or revoke access with its provider. Disconnecting does not recall messages already delivered or automatically delete campaign history.

6. Membership and charges

Membership prices, included allowances, billing intervals, usage charges and any applicable additional charges are those disclosed when you purchase or change your plan. Review those disclosures before confirming payment or starting paid activity.

Campaign budgets and available credit may limit activity. Your mailbox or calling provider may separately impose limits or charges under your agreement with that provider. For billing or cancellation questions, use Membership or contact us.

7. Availability and outcomes

Email acceptance by a provider does not guarantee inbox delivery, replies or sales. Calling connections, AI output, provider availability and campaign outcomes can vary. Cengar AI does not guarantee delivery, conversion rates or sales results.

Nothing in these Terms excludes rights or protections that cannot be excluded under applicable law.

8. Privacy

Our Privacy Policy explains how account, campaign and connected mailbox information is handled, including our Google API Limited Use commitments and how to request access, correction or deletion.

9. Updates and contact

Updates to these Terms will be posted on this page with a revised effective date. Review the current Terms before using new or changed features.

For questions about these Terms, your account or billing, contact Cengar LLC at Khandaker.ahmed@cengarai.com.